Dear Freaks,

Thank you for your continued patience over the past few months, as we have been exploring all options to produce Ubbi Dubbi Gets Freaky Deaky 2020 in a safe manner, using the best health technologies available.

Observing the state regulatory environment, and using the best science- & health-based information available to us, we have determined it is unsafe to produce Ubbi Dubbi Gets Freaky Deaky as originally planned, given the prolonged and unpredictable state of the COVID-19 pandemic. The event is now canceled. We understand this update is disappointing, but the safety of the attendees, artists, and staff will always remain our number one priority.

Ubbi Dubbi will return to the Dallas/Fort Worth area on April 24 & 25, 2021. The artist lineup will be released tomorrow, Monday, August 24 @ 12pm CT.

Your Ubbi Dubbi Gets Freaky Deaky 2020 tickets will automatically transfer to Ubbi Dubbi 2021. Along with the ticket transfer, you will receive all of the following

  • A $25 merch credit to be redeemed at Ubbi Dubbi 2021.
  • Ubbi Dubbi 2021 sticker pack.
  • $10 off Early Bird Freaky Deaky 2021 tickets during the on-sale.
  • Ubbi Dubbi Gets Freaky Deaky collectors pin.

If you purchased a ticket online & would like a refund please, submit your request here.

If you purchased a physical (hard) ticket, submit your request here.

All Ubbi Dubbi Gets Freaky Deaky 2020 camping passes & shuttle passes will be automatically fully refunded at point of purchase.

We will all be dancing together again when the time is right. Until then, we must stay strong and continue to find ways to lift each other up.

Donnie & The Disco Team

Ticket Transfer Information

Due to the postponement of the festival, the following postponement / refund policy is now active:

Existing Ubbi Dubbi Gets Freaky Deaky 2020 tickets will be transferred automatically to Ubbi Dubbi 2021. No action is required. The transfer of tickets also includes hard copy tickets.

Ubbi Dubbi Festival 2021

Fans who transfer their tickets to Ubbi Dubbi will also receive:

  • A $25 merch credit to be redeemed at Ubbi Dubbi 2021.
  • Ubbi Dubbi 2021 sticker pack.
  • $10 off Early Bird Freaky Deaky 2021 tickets during the on-sale.
  • Ubbi Dubbi Gets Freaky Deaky collectors pin.

Ticket Refund Process

To process a refund for your Ubbi Dubbi Gets Freaky Deaky 2020 tickets, please visit the appropriate section below, depending on the type of ticket you purchased.

  • For fans who opt for a refund, tickets will be refunded in full, less credit card processing fees.
  • The deadline to request a refund is Monday Sept. 7, 2020 at 11:59pm CT.
  • Refunds for electronic tickets will be processed on Tuesday September 8th. Please allow an additional 7 -10 business days for the funds to return to the account used to make the purchase.

Online Tickets

See Tickets, Pollen, payment plans, and merchandise. For those who bought tickets on See Tickets (including payment plans), or via a Pollen ambassador, or merchandise (including lockers), you are eligible to receive a refund on the card used to process your order.

To process a refund, please fill this form out https://explore.seetickets.us/refund-request-ubbi-dubbi-gets-freaky-deaky/

For additional questions or help, please email contact@discodonniepresents.com

Payment Plans

If you elect to transfer your payment plan to Ubbi Dubbi 2021, no action is required and the payment schedule will remain the same. If you would prefer to freeze your payment plan, please email help@seetickets.us. For fans who freeze their payment plan, the remaining balance will need to be paid, in full, in the future, not in scheduled payments.

Hard Tickets

Hard tickets will be transferred automatically to Ubbi Dubbi 2021, no further action is required. To request a refund for a hard ticket, you must:

  1. Mail in the hard ticket with the following required information. Please mail your hard ticket to: DDP Worldwide Inc, 4371 Northlake Blvd #307, Palm Beach Gardens, FL 33410. You must include your full name, email address, phone number, price paid for ticket, and ticket agent name. For additional questions or help, please email contact@discodonniepresents.com.
  2. Confirm your hard ticket refund at the form below: https://explore.seetickets.us/refund-request-ubbi-dubbi-gets-freaky-deaky-hard-tickets/

Partner Hotel Reservations

Our travel partners are working hard to ensure this cancelation process is as quick and seamless as it can be during this unprecedented time. We are operating with great care and concern for everyone’s health and safety. Your patience is very much appreciated.

If you booked your hotel for Ubbi Dubbi Gets Freaky Deaky 2020 on our official hotel partner page, rest assured, we will process the cancellation of your reservation and will email you by Tuesday, September 8, 2020.

Please avoid calling or emailing the hotel directly, they will have no additional information to provide you at this time. We appreciate your support and patience as we work through the process of resolving your reservation details.

Merchandise

Any merchandise purchased for festival pickup can still be picked up at the new date.

To transfer merch items for festival pickup, no action is required. Merch refunds are available through the same form used to refund admission tickets: https://explore.seetickets.us/refund-request-ubbi-dubbi-gets-freaky-deaky/

FAQ

How do I find my See Tickets order number?
Your order number can be found in your See Tickets US account. Log in to www.seetickets.us using the email address you used when purchasing the ticket and select “order history”. If you don’t remember your password OR if you did not make an account, hit “Forgot Password” to reset it. For additional help please email help@seetickets.us.

I used a credit/debit card that is no longer active. How do I receive a refund?
On the refund form, please enter the old card number used to make the purchase. If the refund does not post to the account, we will reach out to the fan directly to assist.

I paid with two credit/debit cards, how do I get my money back?
All charges would be returned to the original form of payment. In this case, both cards would receive the appropriate portion of the refunded amount.

How does it work if I transferred my ticket to someone else?
Per the ticketing terms, we will refund the account that was used to make the purchase.
For example, if you purchased tickets from someone else, you need to request a refund from the person you purchased the ticket from. Conversely, if you sold your ticket to someone else, you need to refund the person who bought it from you.

Does the refund include shipping and service fees?
Yes, the refund includes shipping and service charges.

Can I upgrade my ticket when the new event goes on sale?
Upgrades may be available once tickets go on-sale to the general public.
Please contact us at that time at contact@discodonniepresents.com

I booked an AirBnB or VRBO. How do I receive the refund?
For fans who elected to book private accommodations, such as AirBnB or VRBO, we recommend you contact the major providers directly, but only if the host rejected your refund first.

I want to process a hard copy ticket refund. Do I need to mail my ticket somewhere?
Please fill out the regular refund form listed below. A team member will contact you with details to mail it in.

Contact

Still have a question? Contact us anytime using the form below.